Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Большое спасибо за товар! Все пришло в хорошем виде 🙂
T***a –
Thank you very much for the goods! Everything came in good shape 🙂
A***a –
Классная шляпа.Доставка быстрая и классная.
A***a –
Cool hat. delivery is fast and cool.
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Came in an air bag! The hat was worn on a plastic mold! Nothing’s broken. Quality is fine! Advise!
C***r –
Great hat, very good quality material and excellent craftsmanship. Only 1 concern. The hat was too big. However, I was able to adjust the belt. Thank you
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Excellent quality
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Ехала довольно долго, но сейчас все равно не сезон) Шляпа отличная, приехала в идеальном состоянии. Форма классная, подойдет всем.
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Good
N***a –
отличная шляпа, удобно сидит, мягкая. единственное помяли довольно сильно при доставке, но отпарилась без проблем. пришла быстро.
N***a –
Excellent hat, comfortably sits, soft. The only thing was crumpled quite strongly on delivery, but it was not a problem. I came quickly.
I***a –
Понравилась форма, сидит хорошо. Помялась в пути, но думаю, получится отпарить.
E***y –
I came here, I hope I can steam. Liked the rope to adjust the size
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Todo perfecto y muy rápido
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Как на фото, качество на 5-, шляпу ношу. С продавцом не общалась. Пришло во время.
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The hat is just super!
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шляпа отличная!но относится к ней нужно бережно.качественно прошита,форма идеальная как на фото.размер регулируется.упаковано отлично под давлением.есть пластиковый шаблон что бы не помялась.
С***в –
The hat is excellent! but it applies to it need carefully. qualitatively stitched, the shape is perfect as in the photo. The size is adjustable. it is packed perfectly under pressure.
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Customer –
Excellent product
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At 57 the size is too big, but the lace solved the problem. The inflated package burst, but the plastic insert saved the situation.
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좋아요.~
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Terrific .~
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хорошее качество шляпы, у нас на рынке стоит такая 2500. немного большевата по обьему, но можно отрегулировать обьем. красивая шляпа, рекомендую.
G***v –
Отлично! Доставка молния! Шляпа огонь!!
G***v –
Excellent! Delivery zipper! Hat Fire!!
S***v –
материал фетр . качество отличное.
S***r –
Шляпа приличная,плотная.Темнее, чем на фото.Дошла за 3 недели.
Customer –
Шляпа превосходная! Аккуратная, удобная, добротный материал. Отличная упаковка, ничего не помялось. Сверхбыстрая доставка, несмотря на распродажу: заказала 11 ноября, получила 26 ноября. Так быстро с Али я ещё ничего не получала. Спасибо продавцу, буду заказывать ещё!
J***y –
она великолепна
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She’s great.
Customer –
Llegó apachurrado, pero a pesar de todo se pudo enderezar. Trae un empaque de plástico rígido.
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모자가 예뻐요. 배송이 빠르고 판매자가 친절해서 너무 만족스럽습니다.
I***r –
Hat is stunning. Shipping is fast and stores kindly as too unsatisfactory.
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шляпа супер! теплая, легкая
E***e –
beautiful classic!
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Customer –
Прекрасная шляпа, сделана очень качественно. Можно регулировать размер при необходимости.
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M***h –
посылка шла долго в связи с покупкой в чёрную пятницу. шляпа – полный восторг! отличное качество, хорошо упакована. внутри был пакет с воздухом, а так же каркас из пластика в форме шляпы для дополнительной защиты. очень довольна покупкой
M***h –
The parcel took a long time in connection with the purchase on Black Friday. The hat is a complete delight! Excellent quality, well packed. Inside was a package with air, as well as a frame made of plastic in the form of a hat for additional protection. Very happy with the purchase
E***a –
Отличная шляпа, пришла в воздушной подушке ровная и на подставочке, очень бережно упакованная.
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V***a –
Спасибо продавцу. Шикарная шляпа. Качество на высоте . Упаковка пострадал при транспортировки, шляпа – в порядке.Жаль, что у продавца мало цветов.Сделайте больше, пожалуйста
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N***a –
Качество хорошее, шляпа не помялась
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Quality is good, the hat did not crumple
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M***a –
Хороший магазин, вторую шляпу у них заказываю. Качественный материал. Но хотелось бы, конечно, видеть еще модели с более низкими тульями
A***t –
Es precioso me encanta
E***a –
Отличная шляпа. Выглядит дорого. Пришла на подложке в вакуумной упаковке, без деформация, отправили быстро, пришло за чуть больше 2 х недель.
R***e –
Très jolie je vais reprendre une autre couleur
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Super cool hat.
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Шляпа выполнена качественно, доставка быстрая. Спасибо с продавцу.
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The quality of the product is good, but the size is large.
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Товар не пришёл. Деньги вернули.
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Пришло за две недели в Йошкар-Олу. Упаковка хорошая, сама шляпа вставлена в пластиковую форму, чтобы не помяться в дороге, и дошла целехонькой. Сделано очень качественно, швы ровные, приятный материал. Смотрится дорого. Покупкой очень доволен.
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дуже дякую продавцю….доставка – швидка….якість просто супер! я в захваті! буду замовляти ще дякую!)
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Customer –
Seems to be real wool. The brown is a little more orange than I would like but it is fine.
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классная шляпа, цвет немного темнее чем на фото. Внутри есть регулировка посадки.
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красивая шляпа, внутри утяжка. соответствует описанию.
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Leider hat der Hut oben ein paar Kratzer obwohl er gut verpackt war
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Шляпа СУПЕР!! По поводу натуральности шерсти не знаю, но качество на высоте! Объем можно отрегулировать ленточкой.
Z***a –
Hat Super!! I do not know about the naturalness of wool, but the quality is on top! The volume can be adjusted with a ribbon.
Y***r –
Супер классная шляпа! Качество превосходное. Пришла в идеальном состоянии.
Y***r –
Super Cool hat! The quality is excellent. Came in perfect condition.
R***r –
Хорошая шляпа. Но мне велика.
R***r –
Nice hat. But I’m great.
Customer –
Сшита аккуратно. Герметично упакована (Не помялась) Не уверен, что это на 100% шерсть (шерстью не пахнет). Доставка в Москву пришла за 12 дней
N***r –
The quality of the packaging is poor, but the hat is great.
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Customer –
Super product, snelle verzending, goed verpakt en mooi afgewerkt product. Kan het aanbevelen.
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ha llegado mucho antes de lo esperado
Customer –
He has arrived much sooner than expected
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Хорошая шляпа, пришла правда помятой не смотря на основу, было бы лучше если бы продавец упаковывал еще и в пузырь, заломы остались если присмотреться.
A***a –
ПОСЫЛКА ПРИШЛА БЫСТРО. ТРЕК ОТСЛЕЖИВАЛСЯ . ШЛЯПА ОЧЕНЬ ПОНРАВИЛАСЬ .БОЯЛАСЬ ,ЧТО ПРИДЁТ ПОМЯТАЯ ,А ОНА ПРИШЛА В ИДЕАЛЬНОМ СОСТОЯНИИ .ПРИЯТНО ИМЕТЬ ДЕЛО С ТАКИМ МАГАЗИНОМ. Я ОЧЕНЬ ДОВОЛЬНА .РАЗМЕР МОЕЙ ГОЛОВЫ-54 ,ПО РАЗМЕРУ ХОРОШО ПОДОШЛА .КАЧЕСТВО ТОЖЕ ОТЛИЧНОЕ ,ФОРМУ ХОРОШО ДЕРЖИТ. ПРОДАВЕЦ ХОРОШИЙ.РЕКОМЕНДУЮ .5+++++
A***a –
The parcel came quickly. Track tracked. The hat really liked. I was afraid that she would come crumpled, and she came in perfect condition. It’s nice to deal with such a store. I’m very happy. The size of my head is 54, fit well. The quality is also excellent, the shape holds well. The store is good. i recommend. 5 +++++
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ank you, my husband is very pleased with the Hat
I***c –
Thank you, my husband is very pleased with the Hat
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Шляпа отличного качества, стильная и удобная, пришла в аккуратной упаковке очень быстро.
L***o –
Hat of excellent quality, stylish and comfortable, came in a neat package very quickly.
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Шляпа отличная, единственное, тонковатая – долго не будет держать форму.
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Цвет думала будет темнее. Теперь думаю купить в светлом цвете
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The color thought would be darker. Now I’m thinking of buying in light color
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it came fast and is really nice. hatsize is 58 (eu)
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