Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

We offer FREE shipping all products. If want to Expedited Shipping, please contact us , Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

Is this website secure and is my credit card information safe?

We work with some of the best security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience.

For added safety we do not store credit card information on our web server after your order has been processed. Even after you register with our site, you have to enter your credit card information each time you make a purchase. This significantly reduces the chances of Internet credit card fraud. We use’s secure site as our credit card processor. Please visit for more information on their high measures of internet security.

Our site is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you’ll be unable to place an order through an unsecured connection.

We also use McAfee Secure to test our website daily to protect us from identity theft, phishing, viruses, and spyware. Check out our rating for yourself at McAfee.

How do you protect my privacy? 

Our relationship with our customers is very important. Hatonlinestore is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded. If you have any questions concerning our privacy policy, please contact us.

What information does Hatonlinestore need when a customer places an order? When a customer places an order over our web site, we will ask for your payment method preference, credit card account number, expiration date, and card security code (if applicable), name as it appears on your credit card, “bill to” address, shipping address, daytime phone number, and e-mail address. You will have the option of saving this information for future purchases. The information is stored in the form of a “cookie” in your computer. Cookies are text files that are stored on your computer. Your browser should give you the option to refuse cookies. You cannot make purchases on Hatonlinestore without your cookies enabled.

Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. Hatonlinestore guarantees that our customers will only pay for those items, which they have actually authorized.

Hatonlinestore collaborates with government agencies and other companies to prevent fraud. In the collaboration process, we may share information with these agencies and companies assisting us in the fraud prevention and investigation, as permitted and required by law. In no way is this information used for marketing purposes. This information is strictly used to prevent and assist fraud investigations.

How do i track my order?

Click here to TRACK your order.

You will receive an email confirmation shortly after you place an order. You will also be able to log into your account on our website to view any of your current or previous orders.

How do i change or cancel an order?

If you wish to make a change to, or cancel your order, please email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If your order has already been shipped, we will not be able to change or cancel the order.

If your order cannot be changed or canceled, you may either refuse delivery of shipment or ship the order back to us. You will need to pay for the return shipping and we suggest insuring the products for their retail value. Hatonlinestore is not responsible for returned product in transit. We will not refund shipping for these orders since the order was already shipped.


If you do not see the item, size, or color you have been searching for, please e-mail or call us. We may have it in stock, or we will try to get it for you. Special order items and personalized items are not returnable.