We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 2.62 out of 5 based on 86 customer ratings
89 reviews
27.9% of buyers enjoyed this product!
5 stars
( 2 )
4 stars
( 22 )
3 stars
( 22 )
2 stars
( 21 )
1 star
( 19 )
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Rated 3 out of 5
Demi –
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https://www.ferrarichat.com/forum/members/marcstolarr.284933/
Home • Movers Near Me • North Carolina Moving Companies • Movers Raleigh NC If you choose a company from this list, then you do not have to worry about this. All of our recommended movers are licensed, bonded, and insured. If you decide to use another moving company, you want to make sure they are properly licensed, insured, and bonded. To do so, you obtain the company’s USDOT number and visit the Federal Motor Carrier Safety Administration’s website to search for them. To provide you with the most accurate average moving prices, we sum the price of all 177 reviews submitted by users, who have moved within Maryland. Then we divide the sum by the number of reviews and normalize the total average to get the most accurate average possible.
Kia –
Wow, wonderful weblog layout! How lengthy
have you ever been running a blog for? you made blogging look easy.
The total glance of your site is wonderful, as neatly as the content!
You can see similar here e-commerce
Delbert –
Great work! That is the type of info that are supposed to be shared across the web.
Disgrace on Google for no longer positioning this put up upper!
Come on over and visit my web site . Thanks =) I saw similar here: E-commerce
Demi –
Howdy! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to get my blog to rank for some targeted keywords but I’m
not seeing very good gains. If you know of any please
share. Cheers! You can read similar text here: Najlepszy sklep
Analytical Agency –
It’s very interesting! If you need help, look here: ARA Agency
Traci –
Hey there! Do you know if they make any plugins to assist with Search Engine Optimization? I’m trying to get my website to rank
for some targeted keywords but I’m not seeing very
good gains. If you know of any please share.
Thank you! You can read similar text here: Backlink Building
Adam –
Wow, amazing blog structure! How lengthy have you been blogging for?
you make running a blog look easy. The overall look of your site is excellent, as
neatly as the content! You can see similar here e-commerce