Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a –
I loved it! Very good quality for the price. It was perfect for my 6 year old son.
V***x –
Good product but small size
S***r –
Material them Velmi prijemny but velkost dospelackej ciapky nesadla, them good 4rocnej dcere, A Decka what dosla them good 1R synovi, inak odporucam
O***r –
No cap folding And is relatively thin
L***l –
Great material. Take long to arrive, but liked. Very beautiful
G***a –
The size of the cap is the same as the size in the description. But in the photo, the hat is clearly larger. On the gate is not enough, the cap in height sits tight .. Child of 2.5, head 50 cm. Mating loose, stretches.
XMC.pl –
By aktorka odniosła sukces, powinna mieć twarz Wenus, umysł Minewry, wdzięk Terpsychory, pamięć wziętego prawnika oraz skórę z gaźnika. E. Barrymore UMS*
Customer –
A third I already buying. Satisfied מאד
A***. –
The third time I order, they are cool for spring-autumn
F***r –
Very sweet! The material is a little thin
R***z –
Hat thin, suitable for autumn. Suitable for baby Ben 10 month stamp. As long a little and it will be small
Customer –
Cool, soft. I really liked
N***a –
Pretty hats;)
E***a –
The cap is normal, but the color is not beige, greenish some
M***. –
small
6***r –
Thin only for warm spring or autumn.
M***D –
Hat identical to the description
M***i –
ok
K***l –
exactly like on the pictures
A***a –
Good one
O***a –
Not worth 250₽, well, very thin!
Customer –
Recommend 🙂 fast delivery
S***s –
Well received thank you very much the delivery is very very fast 3 week
A***a –
Nice hat. I took it to the kombez of the same color 🙂 we will wear it in the spring
P***p –
Cool hat, for the spring is perfect
J***a –
The size maximum for 2.5 y kid.
G***r –
The cap came quickly, the quality is very good, the son has approached everything. Recommend shop!
O***o –
Awesome
A***r –
OK OK
N***o –
Good product, I liked it very much.
C***7 –
Exactly as in the pictures
I***i –
i have collected it
V***a –
The hat is just divine, light and very pleasant to the touch!) Recommend!!
P***e –
Very happy with my purchase for the price, but small quality
N***a –
Very well stretches, so does not press and fit on a large head, you can not even do a gate and so and so good. quality is good, I recommend, I took a child
A***o –
Synthetics
L***a –
beautifull hat
P***o –
Good quality product and perfect fit for my son
J***t –
I came to Minsk for 2 weeks. For 10 months it sits well but without a gate.
B***n –
Very soft and cool hat, reached three weeks
4***r –
Got fast
A***a –
Quality is super, delivery is lightning. Ordered the 12th, 19th was already in the post office
D***N –
Beautiful, just like in the picture
Customer –
For my 6 year old daughter it’s perfect
www.xmc.pl –
Paul Getty Zwykle Twierdzil, że bezinteresowna przyjazń może istnieć tylko pomiedzy osobami o jednakowych dochodach. I ja sie po niekąd z tym zgadzam 🙂 A ty ?
M***a –
Cap 100% Acrylic. on warm weather will fit. in size guessed on the baby 8 months the most it.
D***a –
Child for 3 years, size L is excellent
Customer –
Very soft and stretchy
O***A –
Beautiful, skinny as it shows the description, we are a little fair with the size, but I am very happy with my purchase, thanks
K***a –
After washing the village in length and stretched in width ((very offensive
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