We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Цвет точно как на фото, взяла фиолетовый! Прекрасно подходит, у меня 56 см, немного затяну завязочки и порядок! Слегка помялась, но надеюсь, что удастся отпарить.
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Rated 4 out of 5
S***a –
Шляпа пришла мятая. Размер оказался немного великоват. Надеюсь удастся ее носить. На ощуп по качеству гораздо хуже чем шляпа из H&M. Не знаю на что я надеялась когда делала заказ.
Шляпа очень шикарная. Скоро добавлю фото . Пришла в воздушном пакете ничего не помялось за 3 недели в пути. Качество очень шикарное. Материал плотный и отлично держит форму. Внутри шляпа имеет тесьму, с её помощью можно регулировать размер шляпы. Села на голову отлично . Размер взрослый 56-58. мой вроде 54 размер не слетает. Цвет шикарный базовый. Шляпа достойная внимания. Фото в ней стильные и на улицах люди делают комплименты. Вообщем советую очень Thank you so much❤❤❤❤
Rated 5 out of 5
N***y –
все супеи…:-)
Rated 5 out of 5
N***y –
All soupees… 🙂
Rated 5 out of 5
N***e –
I was very satisfied with the packaging, and the product plus I received product earlier than expected. I highly recommend this store
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Rated 5 out of 5
5***r –
Шляпа прикольная!Цвет красивый!Для ранней осени,поздней весны и для летних аутфитов подойдет.Состав 60 % коттон и полиэстер .Упакована очень тщательно ,пришла шляпа целая.Спасибо!
Rated 5 out of 5
M***h –
The package was super, like fragile vase) The quality of the hat is good, no defects. The shipping was very long, by the way
All According to as the description. Will idenalne fit for different creation. Przyszly troszeczkę faster than planowano.
Rated 4 out of 5
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Rated 5 out of 5
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In two weeks came, packed in a vacuum.
Rated 3 out of 5
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Rated 5 out of 5
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אחלה , סבבה לגמרי
Rated 2 out of 5
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Rated 5 out of 5
S***z –
מהיר ואיכותי
Rated 5 out of 5
S***z –
Fast and high-quality
Rated 4 out of 5
A***a –
За эти деньги шляпа нормальная
Rated 5 out of 5
B***r –
Very cool hat, ordered the second time already! I strongly advise this store, sent very quickly as I asked for my holiday-very grateful to the store that he did not refuse me an ambulance! Quality at altitude!!!
Rated 5 out of 5
A***a –
Как на фото. Беру вторую шляпу уже в другом цвете
Rated 4 out of 5
1***r –
Pomped
Rated 4 out of 5
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S***s –
le chapeau est parfait ! Il est bien large exactement comme il faut. Très bien emballé, et pas déformé à la livraison. Arrivé en avance.
A***s –
Super, recommended. Very well packed, not pogniotło is nothing.
3***r –
Супер! Классное качество, цвет! Пришла идеальном состоянии
K***r –
Exactly as picture
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Customer –
Шляпа хорошо упакована, пришла не мятая. Все хорошо, симпатичная. Доставка 2 недели до Брянска. Сняла звезду за неаккуратно обработанные края.
A***n –
nice hat package was well packed nearly arrived quickly too. I will be buying more
S***r –
The shipping was super fast, never received something so quick from alieexpress. The product looks good and just like the picture. Recommend!
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V***a –
Dugé beautiful chaplain
D***e –
Very fast shipping!
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Customer –
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Color slightly darker than expected.
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Customer –
מטורף
Customer –
Crazy
A***r –
Stunning, great quality
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S***s –
Cool product
Customer –
Цвет точно как на фото, взяла фиолетовый! Прекрасно подходит, у меня 56 см, немного затяну завязочки и порядок! Слегка помялась, но надеюсь, что удастся отпарить.
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M***a –
Packed just super
E***a –
Пришли не много мятая
F***a –
Шляпа пришла хорошая. Но не дороже 712 р
F***a –
The hat came good. But not more expensive than 712 R
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nice but very bad smell
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S***a –
Шляпа пришла мятая. Размер оказался немного великоват. Надеюсь удастся ее носить. На ощуп по качеству гораздо хуже чем шляпа из H&M. Не знаю на что я надеялась когда делала заказ.
A***r –
bien arrive merci
A***r –
Well arrive merci
Customer –
Nice
E***c –
Came well packed, good quality, nice color
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S***a –
exelente, cumplio con todas las expectativas
M***a –
Шляпа очень шикарная. Скоро добавлю фото . Пришла в воздушном пакете ничего не помялось за 3 недели в пути. Качество очень шикарное. Материал плотный и отлично держит форму. Внутри шляпа имеет тесьму, с её помощью можно регулировать размер шляпы. Села на голову отлично . Размер взрослый 56-58. мой вроде 54 размер не слетает. Цвет шикарный базовый. Шляпа достойная внимания. Фото в ней стильные и на улицах люди делают комплименты. Вообщем советую очень Thank you so much❤❤❤❤
N***y –
все супеи…:-)
N***y –
All soupees… 🙂
N***e –
I was very satisfied with the packaging, and the product plus I received product earlier than expected. I highly recommend this store
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W***r –
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super fast delivery, packed good, quality is fine.it says 65% cotton
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Great quality, a bit too big for me but that’s okay, still nice.
R***t –
Love theses hats and I will order more
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C***e –
bien
A***a –
Отличное качество! Отлично упакована , не мятая!
I***n –
Упакована шляпа в воздушный пакет! Пришла в идеальном состоянии! Классная! Доставка месяц в лен. обл
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Customer –
Super materiał super kolor
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Llegó un poco dañado pero se puede arreglar. Está muy bonito.
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5***r –
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M***h –
The package was super, like fragile vase) The quality of the hat is good, no defects. The shipping was very long, by the way
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5***r –
A good hat, sits perfectly, but came crumpled, although with an inflatable ball inside
1***r –
Good ones
Customer –
These hats are high quality! You will not be disappointed! The packaging was perfect!
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E***a –
All According to as the description. Will idenalne fit for different creation. Przyszly troszeczkę faster than planowano.
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I***h –
In two weeks came, packed in a vacuum.
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D***y –
אחלה , סבבה לגמרי
Thsitr –
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S***z –
מהיר ואיכותי
S***z –
Fast and high-quality
A***a –
За эти деньги шляпа нормальная
B***r –
Very cool hat, ordered the second time already! I strongly advise this store, sent very quickly as I asked for my holiday-very grateful to the store that he did not refuse me an ambulance! Quality at altitude!!!
A***a –
Как на фото. Беру вторую шляпу уже в другом цвете
1***r –
Pomped
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N***r –
bien
Customer –
Vous ne saurez pas déçues
Customer –
You won’t be disappointed
A***a –
На мою голову немного большеват
A***a –
On my head a little more
G***r –
Fab hat and wasn’t squished when it arrived
A***n –
because hat
N***a –
материал очень жёсткий,мне не нравится слишком жёсткая шляпа..Но упаковано очень
N***a –
The material is very hard, I do not like too hard hat .. but it is packed very