Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The child is 11 years old. And on an adult dress easily
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Super reflective wow, the Tuke keeps warm
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Super
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A normal hat, reflective threads are.
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Sold a little less than 2 weeks. The hat shines, at 58 the size is normally dressed. On severe frosts probably not very. And so excellent in the dark time to shine 🙂
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With the store did not communicate
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Caps came, but in different sizes
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The hat is good. I bought it for my reflective jacket. Glows, but the effect is not as strong as I expected. .. Although I would hardly find something like that in the store… Description exact. With the size, too, norms… With the store did not communicate-there were no questions. Delivery about a month…
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very warm and nice hat, recommend and take another one. extremaly fast shipment, just 8 days to parcel locker!
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До МО заказ шел неделю. Соответствует описанию. Выглядит прикольно
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Well, that’s for yourself.
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Excellent hat, quite dense, with fleece lining. The photo is made with a flash, without illumination dark as in the store’s photo. The girl is 11 years old, not quite in obtyag there is a small stock. Came to Moscow for 10 days!
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OK
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The hat came to Ulyanovsk for 26 days. My daughter sat perfectly for 12 years. The reflectors are very bright. The hat really becomes white. Very cool
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With polar inner
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It looks warm, with polar inside
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It does reflect with light and the stitching is good the thickness and quality is good and I like it thank you
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The hat is just super, inside is fleece. Photo with flash and without.
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I like it for the reflective light, the thickness is just normal, nothing special. It has fleece under which is good. Its ok for negative 5 in the cold.
Customer –
conforme a la présentation, impatient d’être ce soir pour tester, magnifique
K***e –
Normal hat. Inside-fleece, outside-knitting.
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Slightly glows in the reflection of light like stripes on police vests
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havnt seen it glow yet. but looks nice
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She’s awesome! And warm. I ordered my son, I decided to wear it myself))) I will have to order another one
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I’m buying a second hat. The first was gray and it was a little bigger than black. And so everything is fine! Recommend!
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The adult is small. A teenager. Glows.
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Super goods!!! Many thanks!
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The hat is not bad, glow
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Nice step. Fleece lining, on the adult head
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Great hat! Super warm and lined with fleece. I took the tag off and added a pompom to make it a bit cuter. Fast shipping too!
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Quality is good.
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Excellent cap, on fleece lining.
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Corresponds to the description. The light reflects. The parcel is happy. Combined with other orders. Delivery about a month. I did not communicate with the store: there was no need. Recommend.
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