We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the realm of plumbing services, the professionals at Preferred Plumbers stand out for several key reasons. Given our years of experience and focus on customer satisfaction, we’re confident in stating that we’re the #1 choice when you need a plumber. Here’s why:
Broad Service Spectrum Our team is adept at a wide array of plumbing services, from detecting leaks and pipe repair to cleaning drains and faucet installation. Whether you need assistance with your sewer line or your water heater fixed, we have the skills to handle it all.
Round-the-Clock Service Plumbing emergencies don’t wait for business hours, and neither do we. Preferred Plumbers is ready to help around the clock to make sure that your plumbing issues are addressed promptly, preventing further issues and bringing your peace of mind.
Focus on Customer Satisfaction At our company, the customer is our number one priority. We strive to offer tailored solutions that address your specific needs, ensuring that you’re fully satisfied with our work.
High-Quality Workmanship Quality is never compromised at Preferred Plumbers. We use only the best materials and advanced methods to guarantee long-term fixes and installations. Our goal is to deliver services that stand the test of time.
Fair and Transparent Pricing Knowing the cost of plumbing services upfront is important, which is why we provide clear, upfront pricing. You will be informed of the cost before we start, with no surprises looming.
Licensed and Insured To protect you, Preferred Plumbers is licensed and insured. This means that the work we do complies with the highest industry standards and your property is protected in the event case of an accident.
Opting for Preferred Plumbers signifies opting for a team dedicated to excellence. We’re not just another plumbing service; we’re partners in ensuring the health of your plumbing system. Reach out to us today to see why Preferred Plumbers are the #1 choice when you need a plumber.
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Focus on Customer Satisfaction
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#1 choice when you need a plumber.
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