Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
качество супер, спасибо!
D***r –
Дошла быстро. Размер идеально, плюс регулируется липучкой, качество огонь. Рекомендую
R***T –
très bien reçu merci beaucoup vendeur
V***f –
mt satisfeito!!!
P***e –
I ordered this 28/1/2022 and got it 01/04/2022 the cap is as described
G***a –
belli
I***n –
Кепка бомбовая за свои деньги! Пришла довольно быстро, недели за 2,5
A***i –
Fast
Customer –
I love the cap very good quality I will be getting another color soon
R***r –
Same as picture .. I like it
M***a –
11/10. Absolutely amazing. Great quality, doesn’t bend easily, and intimidating! I went into a local store and started looking at people in a mad and pissed way and everyone was scared LOL! ++ for delivery speed, took less than a month to Lebanon
S***z –
Buen producto, llego en el tiempo.
O***y –
всё хорошо, но пришла кепка мятая. вернули деньги
Customer –
Well done
Customer –
ok
M***r –
trop belle
S***i –
قبعة رائعة + نوعية ممتازة + وصلت بسرعة. شكراً لكم
S***n –
Awesome
G***n –
nice
Customer –
Llegó muchísimo antes. Es tal cual la descripción y queda perfecta. Comodísima!
V***r –
Прикольная кепочка)) особенно цена за 250 руб
L***u –
nice
A***a –
commande reçu dans 21 jours
H***i –
super .fast delivery
M***a –
good quality tnx
V***v –
всё отлично, конечно немного большевата и мятая, но то что больная регулируется лепучкой, а то что мятая это почта России
Е***а –
Кепка хорошая, а покупке рекомендую, сын доволен.
K***t –
Хорошая кепка, без излишеств в виде всяких рисунков и надписей, за такие деньги просто отлично
А***а –
Качество хорошее, спасибо продавцу!)))правда, доставка долго шла(
C***n –
Great hat. Super fast shipping.
H***e –
غير راضية عن المنتج
E***n –
I got just today. they said before its already arrive but its not, just today only. thanks
B***a –
Mi gorro favorito!
L***n –
사이즈는 딱 좋은데 앞부분 약간 각이 져서 남편줘야 겟어요~~ 가격 너무 좋고 배송 빨라서 좋네요
P***a –
все отлично, товаром довольна. давно хотела чисто черную кепку без всяких надписей, рисунков и тд. спасибо!
6***r –
Доставили за 14 дней до СПб. Кепка слежалась на один бок за время транспортировки. Качество хорошее, нитки не торчат
4***r –
mrc
I***a –
Very soft, fist great, looks good and is breathable. Perfect for the gym of any physical activity. The front is made of a squishy material that keeps sweat from dripping down
M***v –
быстро качество нормуль посадка глубокая это минус
Customer –
черная из плотной ткани кепка, регулировка размера на липучке. для моей головы кажется слегка большевата по голове даже после регулировки. именно выше регулировки сидит свободно. присутствует неприятный запах, буду стирать. доставка достаточно быстрая.
R***r –
Как на фото хорошая держит форму глубокая посадка
R***r –
Классная кепка, регулируется на липучках. Советую. До Смоленска за недели три.
C***S –
Thx
Customer –
Lovely
R***r –
ok
Z***i –
livré rapidement et produit identique à la description mais applatie lors de l’emballage.
A***v –
Спасибо!
S***Y –
Perfect
7***i –
Ordered on the 17, came faster than expected. Came with a weird smell but I can just wash it..
S***o –
Muito bom, deveria ter comprado outro!