Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hatonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The brown arrow is very soft and the white part of the hat is more sintetic but its cute overall!! Also the shipping fastttt
L***l –
Cutest hat ever! You can adjust the size which is super helpful and the quality is really good!
N***r –
super fast delivery to the netherlands
D***r –
I absolutely love it. Good quality and fast shipping:)
M***z –
Pensé que iba a ser mas suavecito, es tal cual la imagen pero el material siento que podría ser diferente.
Customer –
Awesome and came very early!!
E***h –
very happy with it
C***x –
Pedi no dia 21 de outubro e veio no dia 8 de novembro. Eu amo este chapéu. Boa qualidade. O tecido é muito fofo e suave. Muito feliz com a compra. Obrigada!
C***x –
Ordered on 21 Oct and came on 8 Nov. I love this hat. Good quality. The fabric is very cute and soft. Very happy with the purchase. Thank you!
H***h –
just like the pictures, very fluffy and a perfect fit ❤ looks high quality, i love it so much
A***o –
It fits great
J***n –
Bien rigolo mais un chouille trop carré sur le haut
Customer –
Artículo idéntico, de buena calidad, tiene unas cintas para ajustar a tu tamaño de cabeza, en general se me hace excelente producto, muy exacto, me encanto.
Customer –
Identical item, good quality, has some ribbons to fit your head size, in general I am made excellent product, very exact, I charm.
Customer –
calentito y agradable. me ha gustado mucho quetivieran dos cordones en el interior para poder ajustar el tamaño, prece grande pero queda fenomenal
G***u –
доставили за 2 недели, продавец быстро отправил. кипельно-белая панама, большая, на любую голову подойдёт, так как можно затянуть. мне понравилась, она очень милая
G***u –
Delivered in 2 weeks, the store quickly sent. Boiling white panama, large, for any head, as you can tighten. I liked it, it’s very nice
A***k –
Заказ доставили очень быстро, заказала16.01 пришло 26.01 Очень милая и приятная на ощупь шляпка, радует глаз
Customer –
great
V***n –
Very cute hat and came in good time
N***z –
excelente calidad, buena hechura. Buen material. Tamaño cómodo y se puede ajustar. Muy rápido el envío y es súper cómodo
N***z –
Excellent quality, good workmanship. Good stuff. Comfortable size and can be adjusted. Very fast shipping and is super comfortable
A***a –
A mi prometido le encantó, esta muy padre ♡
Customer –
ITS SO CUTE AND GREAT QUALITY IM SO HAPPY I BROUGHT IT. Was shipped to my house very quick and fits my head perfectly but so great because you can tighten it.
G***g –
Это лучшее, что придумало человечество❤️ Лучшая панамка, которую я только видела. Качество – прекрасное. Доставка заняла ровно месяц. В общем всем советую)
G***g –
This is the best that humanity has come up with❤The best Panama I ‘ve ever seen. Quality is fine. Delivery took exactly a month. In general, I advise everyone)
S***a –
my sister loved it, and it’s good quality
S***k –
i LOVE it! it’s so cute and soft.
Customer –
great hartt, fits description and fits well
Customer –
So cool love it nice and fluffy
Customer –
I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itttttt I love itt
C***o –
Came sooner than the date, Took a while but that’s expected. Great quality 10/10 and you can adjust the hat inside. Love it!
B***r –
muchas gracias
F***e –
Muy buen producto pero es de un material bastante tieso
J***i –
Excellent. Thanks!
Customer –
It came exactly like the photo
Customer –
SO. CUTE.
F***i –
très beau
M***k –
sehr schön 🙂
M***y –
Arrivé deux semaines avant previsions, juste incroyable
J***t –
Super cute, definitely worth the purchase!
O***y –
Гарна рекомендую на велику голову можна стягнути
H***. –
Gf loves it
Customer –
It’s a bit flat and lacking shape the fur isn’t as fluffy as it looks in the photo but far away it’s nice, it’s also adjustable
M***a –
Соответствует описанию
K***a –
Супер!
K***a –
Super!
J***a –
Расправилась за день, запаха нет. Цвет молочный − всё как я хотела
Customer –
Muy lindooo. Se retrasó en llegar por las fiestas de navidad y año nuevo
Customer –
Very lindooo. He was delayed arriving for Christmas parties and New Year’s
N***a –
Товар отличного качества. Размер больше подходит доя подростка либо хрупкую девушку
N***a –
The goods are of excellent quality. Size is more suitable for milking a teenager or a fragile girl
Customer –
Hello! The hat took almost 3 weeks to arrive to Latvia. The structure of the hat feels cheap, like there’s paper inside. But it does look adorable and the size is customizable, so I’m satisfied. Will definitely come in handy in the cold.
D***a –
So good and cute! Want to wear it 24/7!
Rastrear Teléfono Celular –
Si está pensando en usar una aplicación para espiar teléfonos celulares, entonces ha tomado la decisión correcta.